Shipping policy

DELIVERY

Whilst every effort shall be made to despatch goods on the date requested the seller shall not accept liability for any delay in the delivery of such goods.

Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

Whilst postal service may offer a timed delivery service, we offer no guarantee of these services nor can we guarantee any request that they deliver after a set time (such as after 9am). Delivery times may vary from standard business hours.

Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the United Kingdom.

INTERNATIONAL SHIPPING

We are committed to providing an excellent delivery service to our customers who reside outside of the United Kingdom however, please note that any orders that are despatched to destinations outside of the U.K. will be subject to tax and import duties, which would be charged upon receipt of delivery. The buyer is responsible for paying any tax or import duties applied to their parcel. We will not apply VAT on goods purchased for use outside of the U.K, where items are shipped within 3 months of purchase and delivery is to a non-U. K address – if placing an order online it is the buyer’s responsibility to ensure they use the correct VAT Exemption option for Non-UK purchases at the checkout.

DELIVERED-AT-PLACE

We will use the Delivered-at-place (DAP) method to deliver goods, meaning that the buyer is responsible to pay all costs and suffer any potential losses of moving goods sold to a specific location.

Whilst we will make an effort to support customers in these instances, ultimately it will be their responsibility.

DAMAGED, INCORRECTLY DELIVERED OR MISSING GOODS

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received, or goods listed on the delivery note are missing we must receive notification within 48 HOURS of the invoice date of any damage to/or shortage concerning any consignment.

We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or items missing from deliveries.